Field Service Engineer - DP Hardware

Make an impact with us at KONGSBERG. Your expertise Protechts People and Planet.

Innovate for a better world with us. Protechting People and Planet drives every solution.

An exciting opportunity has arisen as Customer Support Engineer, reporting to Operations Manager, GCS UK. In this role, you will be a part of the customer support team delivering support to our customers. You will be responsible for providing first line technical support for our range of offshore marine products. Working mainly with hardware and software on vessels with existing Kongsberg systems fitted.

Responsibilities

• Provide technical support of Offshore Marine, Subsea and Positioning division products to customers, sales staff, customer support staff and rental staff by telephone, email and customer visits.
• Complete service jobs on equipment delivered by Kongsberg Maritime to a satisfactory level.
• Carry out installation, commissioning and upgrades of products and functions delivered by Kongsberg Maritime.
• Assist Operations Manager in solving long term technical problems together with technical staff in Norway.
• Report problems and improvements back to product responsible departments and or product
• Ensure communications from customers receive a response within acceptable time frame.
• Document upgrades and other changes made to Kongsberg Maritime systems following service and installation visits and report to documentation authority.
• Maintain and update CRM, and other service databases.
• Maintain and update your technical knowledge on products delivered by KM.
• Promote improvements, upgrades and aftersales opportunities to customers.
• Promote correct use of KM procedures, processes, service tools and databases.
• Regular travel within the UK and Ireland to support UK customers and additional frequent travel outside the UK to support global customers.

Qualifications and experience

• Technical education in Electronics, Computer Science or Applied Science
• Demonstrable hands-on experience of electronics in the field or base
• Have offshore experience or be prepared to travel offshore which requires maintaining valid offshore survival and offshore medical certification. Training and medicals provided by the company.

At KONGSBERG, we believe that diversity fuels innovation. We encourage you to apply, even if you do not meet every requirement. Research shows that women and minority groups are less likely to apply to jobs unless they meet every single qualification. Your unique perspective is valuable to us. Your skills, attitude and perspective could be exactly what we are looking for!

You are able to

• use a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively
• analyse complex issues and problems and come up with rational judgments
• demonstrate specialist knowledge and expertise in own area
• communicate in a clear, precise and structured way
• co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goals 

What we can offer

• An exciting and important position working for the world-leading supplier of maritime solutions
• Personal development and career opportunities
• Competitive pay and benefits 

KONGSBERG's strength is in unity. Diverse minds, protechting people and planet, drive innovation worldwide.

Point of contact
Stuart McGruther, Support Manager, GCS Int. Ops., UK

+44 (0)7551 126395

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 3000 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

KONGSBERG is a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We are determined in our work to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

Protechting people and planet