Service Engineer - Dynamic Positioning

1) Qualification
• B.E / Diploma in Instrumentation/Electronics/Electrical.

2) Experience
• 2+ years of relevant experience in Maritime industry with good track record.
• Experience in Marine Automation and control systems.
• Knowledge and understanding on Dynamic Positioning System is a key advantage.
• Good understanding and knowledge of Marine Automation products, Bridge Equipment, systems, their functionality, and applications.
• Meticulous & methodical approach to case handling.
• Ready and motivated for world-wide support activities.
• Knowledge of and experience with Kongsberg Maritime products is an advantage.

3) Skills
• Overall focus and awareness on quality.
• Good communication skills with excellent verbal and written English
• Self-driven & focused person
• Team Player

4) Travel
• Extensive travel whenever required.
• Prepared to travel on short notice.
• To possess valid travel document.
• Willingness to travel to any part of the world wherever company feels safe to travel.

5) Roles & Responsibilities
• Basic troubleshooting, installation, maintenance, and repair on designated equipment.
• Perform troubleshoot on technical problems evaluate options under circumstances.
• Completing preventative maintenance and field modifications.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Meeting Health and Human Services, Environmental Health, and Safety and/or all other applicable regulatory requirements.
• Utilizing the escalation process to resolve customer service delivery issues.
• Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
• Adhering to current regulatory requirements