Kongsberg Maritime - Global Customer Support

Rental Survey Applications Engineer

Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including: merchant, offshore, subsea and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 34 countries. Kongsberg Maritime is part of KONGSBERG, an international, knowledge-based group delivering high-technology systems and solutions to clients within the oil and gas industry, merchant marine, defence and aerospace

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

An exciting opportunity has arisen as Rental Survey Applications Engineer, reporting to Rental and Base Services Manager. In this role, you will be responsible for providing an effective Onshore & Offshore technical support to Kongsberg Rental operations covering the following product ranges;

-          Underwater Mapping (e.g. Multibeam Echosounders; Data acquisition and processing)

-          Seatex (e.g. Positioning Sensors; MRU/MGC; Seapath)

-          Underwater Positioning & Communications (e.g. LBL/USBL; HiPAP; cNODE)

This role is ideally suited to an offshore surveyor or survey engineer that is looking to transition from full time offshore operations to onshore, whilst maintaining offshore skills with periodic field support work.

Key accountabilities

  • Support rental projects during all stages.
  • Perform workshop testing and maintenance on rental products.
  • Work closely with sales and rental managers to promote rental business.
  • Support field trials of new/existing products and provide feedback to product responsible departments.
  • Together with technical staff in Norway, provide technical support of Sensors & Robotics products to customers, sales staff, customer support staff and rental staff by telephone, email and customer visits.
  • Ensure communications from customers receive a response in a timely manner.
    • Carry out installation, commissioning and upgrades of products and functions delivered by Kongsberg Maritime.
    • Document upgrades and other changes made to Kongsberg Maritime systems following service and installation visits and report to documentation authority.  Promote improvements, upgrades and aftersales opportunities to customers.
    • Support customers in writing field operation procedures and provide onshore/offshore assistance during execution of the project.
    • Conduct application specific customer training in subsea construction and survey with KM products.
    • Maintain and update CRM, and other service databases.
    • Maintain and update your technical knowledge on products delivered by KM.
    • Promote correct use of KM procedures, processes, service tools and databases.
    • Participate at industry events and conferences when required.
    • Proactively engage with customers to provide technical workshops and lunch & learn events.
    • Contribute towards effective team working and communication both internal/external.
    • Undertake training as necessary to develop and maintain industry and technical knowledge of product portfolio.

Qualifications and experience

  • Educated to HND level (or commensurate with experience)
  • Minimum 5 years experience in technical support of hydroacoustic products
  • Minimum 5 years experience working as part of offshore survey team
  • Experience in hydrographic survey and/or construction survey operations
  • Valid offshore survival and medical or ability to obtain

You are able to

  • act on own initiative, make things happen and accepts responsibility for the results
  • use a methodical and systematic approach, plan ahead, define clear priorities and allocates resources effectively
  • analyse complex issues and problems and come up with rational judgments
  • produce fresh and imaginative ideas and solutions

What we can offer you

With us, you will be offered a competitive salary and benefit package with good development opportunities in an international environment. We offer an inspiring and safe work-environment and the possibility to work with sustainable and exciting solutions for the future.

Work location
Aberdeen, UK

At Kongsberg, we believe in tackling challenging problems and delivering extreme performance for extreme conditions.  We do that through excellent products and services developed for delivering the greatest benefits to our customers.

WORLD CLASS – through people, technology and dedication

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