Customer Support Coordinator

Customer Support Coordinator

This role is responsible to coordinate and facilitate service attendance for clients across the Asia Pacific region. In collaboration with the Service/Team Manager and Field Service Engineers, this role will work towards achieving departmental objectives and key performance indicators. Additionally, this role is to manage commercial aspects related to departmental activities.

Plan for progress. Protechting People and Planet is our roadmap.

Responsibilities

• Ensure compliance with company administrative guidelines and procedures.
• Foster effective communication and collaboration within and between departments.
• Facilitate and support service jobs planning, coordination and implementation
• Manage incoming emails in the CRM system, organizing and archiving customer correspondence; manage internal projects and improvement process.
• Administer visa applications and travel arrangements.
• Coordinate service support and spare parts sales activities using the ERP system, while assisting in both internal and external customers’ matter and any other ad-hoc assigned duties.

Qualifications and experience

• Minimum Diploma in any fields
• At least 1 year experience in administrative / technical related sector
• Professional working etiquette
• Proficient in Microsoft office applications
• Meticulous and customer-oriented person
• Ensure customers’ satisfaction and experience with quality service

At KONGSBERG, we believe that diversity fuels innovation. We encourage you to apply, even if you do not meet every requirement. Research shows that women and minority groups are less likely to apply to jobs unless they meet every single qualification. Your unique perspective is valuable to us. Your skills, attitude and perspective could be exactly what we are looking for!

You are able to

• act on own initiative, make things happen and accept responsibility for the results
• focus on bottom-line results, identify potential risks and monitor the financial impact of own activities
• build a useful network of contacts and relationships and utilize it to achieve set goals

What we can offer

• An inspiring and safe work environment
• International work environment and multidisciplinary team collaboration
• Professional development and career opportunities
• Competitive pay and benefits

KONGSBERG's strength is in unity. Diverse minds, protechting people and planet, drive innovation worldwide.

Work location

81 Toh Guan Road East #04-01 Secom Singapore 608606

Point of contact

CHIENG CHUNG HUA

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 3000 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

KONGSBERG is a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We are determined in our work to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

Protechting people and planet