Service Engineer, Merchant Automation

Position Overview

Customer support is seeking a field service engineer for supporting our regional as well as worldwide customers. The ideal candidate is one having experience on both Integrated Control Monitoring System (ICMS) as well as propulsion/steering control systems. Hands-on service or operational experience on the main engine and thrusters is an added advantage.

The role also involves providing the onboard services, commissioning of refit and retrofit projects, remote guidance/product support to our customers as well as being part of a knowledge pool giving backend support for the field service team.

Responsibilities

• Focus on customer support, commissioning, and service on assigned Kongsberg Maritime Merchant & Automation product range.
• Cover service activities in the Oceania Region and maintain good relationship with existing clients.
• Workshop test and technical preparations
• Proper preparation and execution of work assigned and ensure performance are always met.
• Responsible for generation of service reports, update drawings, cable information database and other relevant documents
• Provides remote guidance / product support to customers, commission and project management of refit/retrofit projects and backend support to the service team.
• Assist our sales department with technical issues.
• Handles pre and post administrative work
• Required to undertake ad-hoc duties which may be assigned from time to time.

Qualifications & Experience

• Minimum Diploma or Degree in Electronics /Electrical/ Instrumentation. Relevant experience may substitute for formal education.
• Minimum 3 to 5 years of related field experience in Alarm Monitoring and Control System as well as the good knowledge of computer hardware/peripherals and basic software’s
• Experience onboard ship for automation systems (controls and propulsion), system process knowledge, distributed control systems and power management.
• Relevant working experience in maritime industry
• Must have excellent co-operative skills, good communication skills, result-oriented, self-motivated and the project-management skill.
• Meticulous & methodical approach to remote case handling.
• Self-driven attitude to find solutions to problems.
• Passion and patience for handling customers – Service oriented
• Ability to work independently.
• Able to travel overseas on short notice.
• Pay package will be commensurate with experience.

Other

• Workplace: Fremantle, Western Australia
• Language: English
• No company transport
• Workdays per week: 5
• Working hours per week : 35