Service Coordinator (temporary)

Kongsberg Maritime Korea Ltd. is seeking highly motivated candidates to work as “Service Coordinator” in Shipbuilding and Marine business area.

Kongsberg Group is an international technology company that delivers advanced and reliable solution to demanding customers in the global defence, maritime, oil and gas, fisheries, and aerospace sectors. We have 7000 colleagues in 30 countries and a proud history with 200 years of continuous operation. Kongsberg Maritime delivers systems for dynamic positioning and navigation, marine automation, handling systems, safety management, cargo handling, subsea survey and construction, maritime training, satellite positioning, and autonomous solutions. We are connected to, and we live our core values: Determined, Innovative, Collaborative and Reliable.

Job Title: Service Coordinator

Department: Customer Support

Team: A&C Services

Location: Kongsberg Maritime Korea Jeong-gwan Office

Main Work Tasks:

• Responsible on Que in CRM
• Respond inquiries for services & spare parts which are delivered by KM & KM Korea
• Prepare and manage quotation, invoices, payment & collection and reports
• Coordinate activities of service engineer focusing on quality and efficiency in CS service delivery
• Answer customer telephone or e-mail inquiries, orders, service needs and complaints professionally and respond where applicable
• Follow-up and co-ordination with customers, GCS & Other general matters
• Administration and coordination for the service & spare parts like arranging flight schedule and arrangement for the service and shipment
• Share customer feedback and information to colleagues to innovate and create positive long-term benefits
• Distribute and implement internal administration task in the group as required by team manager

Qualification:

• Experience in the maritime business is favorable but not a must
• Must have excellent co-operative skills, good communication skills, result-oriented and self-motivated
• Ready and motivated for worldwide support activities
• Good communication skills in English
• Self-starter / self-driven person with positive attitude
• Ensure customers’ satisfaction and on quality of services
• Good time management skills
• Must meet the health requirements

We can offer

• Creative and dynamic environment
• Independent responsibilities
• Dynamics 365 training and relevant workflow
• Onboard training for new technology
• Flexible working environment
• Collaboration channel with GCS worldwide
• Competence development

Please download an application form and submit it to HR Korea: mb309.kmkor.hr@km.kongsberg.com

• Application form download link: https://drive.google.com/file/d/1w7c0-7mgdvXdifvyDaOX_i3godjOv68h/view?usp=sharing

For further information please contact: Mr. Ho Sub Hwang, General Manager Customer Support & Aftermarket Sales

Closing: 27 December 2024