Customer Service Coordinator

Kongsberg Discovery is growing - and we want you to be part of our journey. Join us as Customer Service Coordinator. In this role, you will play a part in our dynamic Customer Service Team.

No matter if you're just starting out or have a few years of experience, we're here to help you grow. We are all about hands-on challenges and support to help you become the best you can be, right from the start of your career. We're all about fostering a creative, collaborative vibe where everyone can bring their ideas to the table.

*What you will be doing*

• Maintain and follow up the use of company administrative guidelines and procedures
• Be active in cooperation and information flow within department and between departments Follow up incoming mails in system
• Systemizing and archiving customer correspondence
• Administration of visa application and travel requirements
• Coordinate support and sales activities
• Assist both internal and external customers
• Key role in internal projects and improvement processes
• Required to undertake ad-hoc projects/ duties which can be assigned from time-to-time
• To possess correct attitude and mindset in collaboration
• To be able to perform in dynamic environment by multi- tasking
• Occasional after office support will be required
• To be able to maintain good temperament even in hectic situations

 *We think you should have*

• Min. Diploma in any fields
• Professional working etiquette
• At least one year experience in administrative / technical related sector
• Proficient in Microsoft office applications
• Meticulous and customer-oriented person
• Ensure customers’ satisfaction on the quality of service
• Well written and spoken in both English and mandarin
• Past working experience in international setup will be added advantage

At KONGSBERG, we believe that diversity fuels innovation. We encourage you to apply, even if you do not meet every requirement.  Your unique perspective is valuable to us. Your skills, attitude and perspective could be exactly what we are looking for!

*Why join us*

• Be part of a diverse team spread across several countries, embracing collaboration and cultural diversity.
• Professional and personal development and career opportunities – including access to training programs and mentorship opportunities for continuous learning and career advancement.

*Please note that only shortlisted candidates will be notified for an interview. 

 *Kongsberg employees are reminded to notify their department manager prior to application for any position within the company

Work location

27-5, The Boulevard, Mid Valley City Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia

Kongsberg Discovery is responsible for product and technology development, supply chain operations, and project delivery for KONGSBERG's subsea and marine surface sensors, hydroacoustic positioning, sonar & mapping systems, robotic vessels, and communications systems. Through its comprehensive portfolio of offerings, Kongsberg Discovery continues to be recognized as a world leader in its core markets all over the world. We have a strong history and track record of delivering world-class products and services to customers across the globe. There is a firm focus on developing advanced technological and autonomous systems that optimize operations at sea – while simultaneously reducing the environmental impact – our solutions are key in transforming the maritime sector for a more sustainable future.

KONGSBERG is a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We are determined in our work to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

Protechting people and planet