Field Service Engineer - ICS

The Field Service Engineer – ICS provides technical service, troubleshooting, commissioning, and maintenance support for Kongsberg Maritime’s Integrated Control System portfolio. The role ensures safe, reliable, and compliant operation of marine automation systems onboard vessels and contributes to product quality, customer satisfaction, and lifecycle support.

Key Responsibilities

• Perform corrective and preventive maintenance on Kongsberg Integrated Control Systems, including Power Management Systems (PMS), Emergency Shutdown Systems (ESD), Fire & Gas Systems, Gas Management Systems, and related automation platforms.
• Provide remote support via phone, email, and digital diagnostic tools.
• Conduct onboard troubleshooting, fault analysis, system adjustments, and functional testing.
• Read, interpret, and update engineering drawings, system architectures, I/O lists, and technical documentation.
• Produce accurate service reports, timesheets, and expense submissions following each assignment.
• Update and maintain as-built documentation following system changes or upgrades.
• Perform parameter tuning, software adjustments, and limited control logic modifications as required by service tasks.
• Utilize engineering tools (multimeters, configuration software, communication analyzers) to identify and resolve issues.
• Interface directly with vessel crew, shipyards, technical superintendents, and internal engineering groups.
• Provide feedback to product teams and suggest system or process improvements.
• Support Sales and Key Account Managers by identifying upgrade opportunities or technical needs onboard.
• Follow company safety procedures, quality standards, and documentation requirements.
• Ensure all work is performed in compliance with marine industry regulations and applicable class requirements.
• Willingness and ability to travel 50–70%, both domestically and internationally, sometimes on short notice and including occasional weekends.

Minimum Qualifications

• Bachelor’s degree in Electrical Engineering, Electronics Engineering, Electromechanical Engineering, Computer Engineering, or a closely related engineering field (or equivalent technical/military engineering training).
• 1–3 years of relevant experience in field service, commissioning, marine automation, industrial controls, or related technical environments (or equivalent combination of education and experience).
• Working knowledge of automation and control systems (PID control, communication protocols, industrial electronics).
• Ability to read and interpret technical drawings and system schematics.
• Experience troubleshooting low-voltage control circuits and using diagnostic tools (multimeters, software tools, etc.).
• Strong communication skills; fluent in English.
• Ability to work independently and under pressure in onboard/industrial environments.

Preferred Qualifications

• Experience with marine automation systems and integrated vessel control architectures.
• Experience modifying PLC logic or system configurations.
• Knowledge of marine/industrial communication protocols (Profibus, Modbus, TCP/IP, CANbus). 

Skills & Competencies

• Strong analytical and problem-solving skills.
• Customer-focused mindset and professional behavior in customer-facing environments.
• High-quality technical documentation and reporting.
• Ability to manage multiple service cases and priorities.

Work Environment

Work onboard vessels, in shipyards, and in industrial environments; may involve climbing, confined spaces, and extended periods offshore or at sea.

Work location

New Orleans, LA

What we can offer you:

• Competitive compensation packages
• Fully subsidized health & welfare benefits with an option of a high deductible plan which includes an employer contribution towards your health savings account
• Fully subsidized dental and vision coverage
• Up to 5% employer match program
• Flexibility with Paid Time Off
• Career growth opportunities
• Safe and collaborative culture

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

KONGSBERG is a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We work determined to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

Protechting people and planet

KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.