Service Life Cycle Lead / Principal Engineer
Make an impact with us at KONGSBERG. Your expertise Protechts People and Planet. We're seeking talented individuals to help us shape the maritime future. If you're ready to be part of this exciting journey, your adventure begins here!
As a Service Life Cycle Lead / Principal Engineer, you will oversee the Service Life Cycle of our products and offerings, delivering higher quality and more efficient solutions. This role is crucial in maintaining and enhancing our systems and solutions for the marine industry, while increasing predictability and customer satisfaction.
Key Responsibilities
- Service Life Cycle Strategy Development:
- Develop and implement service lifecycle strategies that align with company goals and customer needs.
- Conduct market analysis to identify trends and opportunities for service improvement.
- Collaborate with cross-functional teams to design new services and improve existing ones.
- Customer Relationship Management:
- Build and maintain strong relationships with key customers and stakeholders.
- Actively gather and incorporate customer feedback to continuously improve our service offerings and ensure they align with customer needs and expectations.
- Address customer feedback and resolve issues promptly to ensure a positive customer experience.
- After-Market Sales Linkage:
- Bridge the gap between after-market services/projects and sales by identifying opportunities for upselling or cross-selling after-market products or maintenance/SLA contracts.
- Service Lifecycle Management:
- Set and prioritize requirements to R&D from the After Market perspective.
- Lead a matrix organization of Discipline Service Technical Product Managers (STPMs), developing and running the day-to-day operations, and prioritizing tasks to ensure alignment with strategic goals.
- Quality Assurance and Continuous Improvement:
- Discover and implement corrective actions to prevent recurring issues.
- Actively engage in Lessons Learned sessions.
Innovate for a better world with us. Protechting People and Planet drives every solution.
Applications will be assessed on an ongoing basis.
We think you should have
- Technical Education: An educational background in automation, electrical, or computer science.
- Technical experience: Control systems, Integrated solutions; Interest in and ability to link details to a broader system understanding.
- Language Proficiency: Proficiency in English, both verbal and written.
- Interpersonal Skills: Ability to create confidence between groups and departments.
- Commercial Mindset: Understanding the business aspects of service life cycle management.
- Customer Focus: Ability to build and maintain strong relationships with key customers and stakeholders.
- Authority and Decision-Making Skills: Ability to effectively communicate product improvements and report customer needs to After-Market Sales, STPMs, and the Product organization.
At KONGSBERG, we believe that diversity fuels innovation. We encourage you to apply, even if you do not meet every requirement. Your unique perspective is valuable to us. Your skills, attitude and perspective could be exactly what we are looking for!
This employment may require security clearance by the Norwegian National Security Authority, clearance through Civil Aviation Authority or a background check. Please note that this might affect the offer process or employment.
Why join us
- An exciting and important position working for the world-leading supplier of maritime solutions
- Professional and personal development and career opportunities – including access to training programs and mentorship opportunities for continuous learning and career advancement.
- Leverage your experience to drive change and mentor the next generation of maritime professionals.
- Engage in complex, high-impact initiatives that push the boundaries of maritime technology.
Protechting People and Planet guides us, and diverse backgrounds ignite problem-solving.
Where you will be working
Kongsberg, Horten or Torp (Sandefjord)
Interested in knowing more? Contact
Joakim Strandås
Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries.
Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 3000 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.
Protechting people and planet
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Reference No.:
JR-P6652774
Region:
- Buskerud
- Vestfold
Job type:
Permanent
Working hours:
Full-time
Working days:
Day
Position type:
Engineering (all disciplines)
Application deadline:
16/06/2025
Location:
Kongsberg, Horten or Torp (Sandefjord)
Contacts:
Joakim Strandås
Mobile: +47 95885359
Company homepage:
http://www.kongsberg.com/maritime/Office address:
Kirkegårdsveien 45 0000 Kongsberg