Service Engineer – Merchant Automation

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries.

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 3000 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

KONGSBERG is a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We are determined in our work to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

1. Job Overview
As a Service Engineer in the Global Customer Support division, you will be responsible for providing technical services on Merchant Automation systems, including troubleshooting, installation, maintenance, and repair. This role requires a strong technical foundation in Marine Automation and control systems, with the ability to work on-site, offshore and travel on short notice. You will play a key role in ensuring reliable service delivery, regulatory compliance, and customer satisfaction.

2. Qualifications & Experience
 B.E / Diploma in Instrumentation, Electronics, or Electrical Engineering.
 0 to 2+ years of relevant experience in the Maritime industry with a proven track record.
 Hands-on experience in Marine Automation and Control Systems.
 Good understanding of Marine Automation products, switchboards, control systems, and engines.
 Meticulous and methodical approach to case handling.
 Experience with preventive maintenance, field modifications, and fault resolution.

3. Skills
 Strong focus on quality and service excellence.
 Effective communication skills with proficiency in verbal and written English.
 Self-driven, proactive, and customer focused.
 Analytical and solution-oriented mindset.
 Ability to work independently as well as in a team.
 Flexibility and adaptability to demanding schedules and conditions.

4. Roles & Responsibilities
 Perform basic troubleshooting, installation, maintenance, and repair of designated automation equipment.
 Diagnose technical issues, evaluate options, and implement solutions effectively.
 Carry out preventive maintenance and field modifications as required.
 Maintain accurate service logs, reports, and records in a timely manner.
 Ensure clear and regular communication with customers to provide resolution and follow-up.
 Adhere to Health, Safety, Environmental, and regulatory requirements during service delivery.
 Utilize the escalation process to resolve complex customer service issues.
 Support identification of sales opportunities, including new contracts, renewals, and system upgrades.
 Collaborate with the local and regional teams to ensure efficient service delivery.
 Comply with regulatory and company standards at all times.

5. Travel
 Extensive travel whenever required.
 Prepared to travel on short notice.
 To possess valid travel document.
 Willingness to travel to any part of the world wherever company feels safe to travel.

6. What we can offer you
We offer competitive salaries and comprehensive benefits, with a strong emphasis on work-life balance and clear career growth opportunities. At our organization, you’ll find flexible work hours, holiday arrangements, and comprehensive insurance scheme. We provide an inspiring and safe work environment, along with meaningful development opportunities in an international setting. Employees also have the chance to collaborate with diverse, global teams and contribute to sustainable and exciting solutions for the future.