Technical Support Engineer

As a Technical Support Engineer, you will join our global team providing technical support for Propulsion & Handling  - Thrusters. You will handle customer queries and known issues, ensuring accurate issue logging, basic troubleshooting, and timely escalation. The role requires solid product knowledge, attention to detail, and a customer-focused approach. You will also assist colleagues in reviewing the quality and integrity of existing installations and recommending remedial actions where needed.

Responsibilities

• Gather service request information, including vessel, customer and equipment identification and needs for support.
• Carries out standard customer service activities and handle simple customer enquiries
• Document support requests in relevant systems.
• Provide customers and field service engineers with technical documentation.
• Supports colleagues by providing technical expertise to review the quality and integrity of existing installations or structures, and to identify and recommend necessary remedial works.

Qualifications and experience

• A minimum of a bachelor’s degree in engineering (preferred mechanical or mechatronics)
• Fluent spoken and written English.
• Experience, PLM and ERP systems is considered as an advantage.
• Previous hands-on experience with mechanical beneficial
• Previous experience in technical customer support role is considered as an advantage.
• Previous experience with marine sector is considered as an advantage.

You are able to

• Communicate in a clear, precise and structured way.
• Demonstrate knowledge and expertise in own area.
• Build a useful network of contacts and relationships and utilize it to achieve set goals.
• Act on own initiative, make things happen and accept responsibility for the results.

What we can offer

• International work environment and multidisciplinary team collaboration.
• Personal and professional development and career opportunities.
• Competitive pay and benefits.
• Hybrid working arrangement.

Work location

Gdynia, Poland

Point of contact

bartosz.ossowski@km.kongsberg.com

About us

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts to secure availability and predictability to our customers.

KONGSBERG is a leading global technology group. Throughout our proud two-hundred-year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We work determined to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

Protechting people and planet