Sales Operations Specialist

Make an impact with us at KONGSBERG. Your expertise Protechts People and Planet. We're seeking talented individuals to help us shape the maritime future. If you're ready to be part of this exciting journey, your adventure begins here!

The Sales Operations Specialist is responsible for collecting, analyzing, and presenting sales and marketing data to provide actionable insights that support decision-making and drive sales performance. The role helps managers and stakeholders make informed business decisions by ensuring accurate data, reporting, and analysis. 

Reporting to the VP of Sales, the specialist works closely with sales managers, leadership, and stakeholders to effectively execute sales strategies that support business growth. The ideal candidate is a user of D365 CRM, Power BI, and other analytical tools, overseeing CRM data administration, implementation, and maintenance. Training will be provided if necessary. 

Key Responsibilities:

1. Data Analysis 

• Analyze sales and marketing data to identify trends, patterns, and opportunities to improve performance. 

• Examine sales figures, market research, customer insights, and competitor activity. 

• Maintain and utilize CRM tools such as D365, Power BI, and others. 

2. Sales Forecasting & Performance Tracking 

• Collaborate with sales teams and stakeholders on forecasting based on pipeline, historical data, market trends, and industry insights. 

• Provide periodic forecasts to support leadership and stakeholder strategy information and development. 

• Summarize CRM insights and market intelligence into clear, concise reports and presentations for managers and stakeholders. 

• Implement and monitor sales KPIs, such as order intake, pipeline progression, etc. 

• Maintain dashboards and reports for timely updates to stakeholders. 

• Flag data inconsistencies or concerns and provide actionable recommendations. 

3. Cross-functional Collaboration 

• Partner with internal stakeholders to align strategies and optimize overall business performance. 

• Promote knowledge sharing and coordinated execution of company objectives. 

4. Market Research Support & Marketing Campaign Analysis 

• Coordinate with the central business intelligence team to facilitate market research initiatives and deliver actionable insights. 

• Work closely with the marketing team to ensure consistent communication of campaign information. 

• Track regional campaign performance and maintain visibility in CRM. 

5. Event Support & Continuous Learning 

• Led and collaborated with all stakeholders to organize events, seminars, and exhibitions in the region. 

• Demonstrate curiosity and enthusiasm to learn, embracing personal growth and development opportunities.

Qualifications & Experience 

• Diploma or Bachelor’s degree. 

• Preferably 5 years of experience in sales operations or related supporting roles within B2B, EPC, or technology-focused organizations. 

• Experience with CRM systems (D365), Power BI, and data analysis is preferred. 

• Strong ability to multitask, prioritize, and deliver actionable insights. 

• Excellent interpersonal, communication, and presentation skills. 

• Team-oriented, proactive, and self-driven, with the ability to work effectively in a diverse and matrix organization. 

• Knowledge of regional maritime and shipbuilding markets is a plus. 

• Awareness of generative AI and advanced analytics tools is a plus.  

This employment may require obtaining relevant statutory and government requirements and documentation essential for legal employment. Pre-employment medical check may be requested to ensure that selected candidate is in good health and fit for the role's responsibilities, aligning with safety and health standards at KONGSBERG.

You are able to

• make an impact, convince and persuade others and promote plans and ideas successfully
• provide your team with a clear direction, inspire and coordinate others and keep them them focused on objectives
• adhere to company rules and procedures and execute plans with commitment and determination
• create a stable and re-assuring work atmosphere and support and encourages team
• demonstrate specialist knowledge and expertise in own area
• communicate in a clear, precise and structured way

Why join us

• An exciting and important position working for the world-leading supplier of maritime solutions
• Competitive pay and benefits, including attractive insurance policies and pension schemes.

Where you will be working
81 Toh Guan Road East, #04-01/02 Secom Centre, Singapore 608606

Kongsberg Maritime is a technoogy pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries.

Integration & Energy division is responsible for delivering Kongsberg Maritime's integrated projects, portfolio of Energy and Remote & Autonomous solutions, developing new business concepts and taking solution ownership across Kongsberg Maritime.

KONGSBERG is a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We are determined in our work to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

Protechting people and planet