Service Manager P&H

Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including: merchant, offshore, subsea and naval. Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales, and service facilities in 35 countries.

The KM Türkiye Propulsion & Handling (P&H) Department is part of Kongsberg Maritime's Global Customer Support (GCS) operation in EMEA, providing support to vessel owners in and around Türkiye. P&H EMEA has strategically located offices throughout the region to serve local markets.

We are seeking a Service Manager to lead the P&H product support team in Türkiye. This role oversees all field service activities within the country, manages project delivery, optimizes resource use, and drives customer satisfaction through proactive leadership and operational excellence.

Responsibilities:

• Lead and organize the daily operations of the field service team, ensuring efficient planning, execution, and follow-up of all service activities
• Establish and monitor relevant KPIs for field service performance, driving continuous improvement to meet or exceed targets
• Align field service objectives and activities with overall business strategies and customer requirements
• Develop and implement resource plans, including workforce scheduling, training, and development, to ensure the right skills and capacity are available
• Coordination and resource allocation towards service projects
• Manage administrative processes related to field service, such as service documentation and warranty handling of service jobs
• Maintain and improve tools, routines, and procedures to support efficient information flow and operational effectiveness
• Foster a culture of safety, quality, and customer focus within the field service team Personnel management, including recruitment, onboarding, performance reviews, and professional development

Experience and qualifications:

• Strong organizational, planning, and problem-solving skills
• Fluent written and spoken English language
• Excellent communication and interpersonal abilities
• Ability to lead, motivate, and develop a diverse team
• Customer-oriented mindset with a focus on delivering high-quality service
• Familiarity with commonly used computer systems as Axapta, BAAN, CRM, Zegeba and other service management tools is an advantage
• Strong analytical and organizational capabilities
• Knowledge of the P&H products is an advantage

You are able to:

• Act on own initiative, make things happen and accept responsibility for the results
• Identify commercial opportunities and you have a strong positive impact on business growth and profitability
• Make an impact, convince and persuade others and promote plans and ideas successfully
• Build a useful network of contacts and relationships and utilizes it to achieve set goals
• Communicate in a clear, precise and structured way
• Demonstrate a high customer focus and motivation for new challenges
• Demonstrate awareness and knowledge of the key competitors in the market
• Travel to meet customers
• Living KONGSBERG values and implementing this in daily operation
• Mentor and serve as a role model for the department

The position will be reporting to the VP P&H EMEA.

At Kongsberg, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.