Service Project Coordinator – Propulsion & Handling

Kongsberg Maritime is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 34 countries. Kongsberg Maritime is a market leader in systems for positioning, surveying, navigation and automation. Important markets include countries with significant offshore and shipyard industries. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation at sea.

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades, and support in the aftermarket. Our employees are present in 35 different countries around the world. During the operational lifetime of more than 34.000 installations, we ensure cost-efficient delivery of services, upgrades, and spare parts in order to secure availability and predictability to our customers.

The Position:

We are expanding our experienced operations team in Italy and are looking for a Service Project Coordinator – Propulsion & Handlings within our global customer support division. In this role, you will be part of the team delivering service, troubleshooting and maintenance at our customers’ vessels in regards of Propulsion and Handling systems.

Key Accountabilities:

• Manage the planning, coordination and delivery of service orders and contracts, working collaboratively with the Field Service the Spare Parts teams to confirm and agree project scope, resource availability and cost
• Provide technical support to Service Engineers in the field, liaising with the Operations Manager as required
• Manage and resolve project issues, liaising with the appropriate level of technical support and with the customer directly as required
• Accountable for field service cost to budget within area of responsibility
• Accountable for customer satisfaction and management of customer expectation on all field service jobs. Delivery of the contract to meet the Customers expectations and Contract monitoring against PO Value, Change orders if required
• Documents are submitted in a timely manner to support the invoicing timeframe requirements
• Ensure that the delivery of maintenance services and other contractual obligations is in line with customer requirements.
• Managing and solving problems within projects, working with people responsible for technical support (at the appropriate level of the organization) and directly with customers as needed.
• Improving project summary reports and service reports used to measure costs, quality and timing of project deliveries. Providing the right metrics to measure business performance as required.
• Manage direct purchase orders
• Resolve Customer Issues and non-conformities report for the site to ensure customer issues related to Field Services are closed in a timely manner and to customer expectations
• Communicate risks related to payments, pre-payments, stop lists and other risks.
• Managing health and safety requirements related to a given project, including local legal conditions and standards.
• Ensure compliance in service project coordination procedures and instructions, as specified in the Quality Management System (QMS)
• Ensure compliance in QHSE, Information Security and Compliance requirements for all employees as specified in the Quality Management Systems

Qualifications and Experience:

• Higher technical education
• Min 3 years of experience in a similar position in the area of ​​service projects
• A solid and comprehensive understanding of a wide range of marine equipment
• Knowledge of the maritime market and industry
• English at the level of free communication skills in an international engineering environment (written and spoken)
• High commercial awareness and a sense of shared responsibility for the company's results
• Well-developed communication skills
• Developed analytical competences
• Ability to solve problems
• Proactivity and initiative in action as well as focus on process optimization
• Good work organization
• Well-developed teamwork skills
• Willingness to continue learning and development

What we can offer you:

With us, you will be offered a competitive salary and benefit packages with good development opportunities in an international environment. We have flexible work hours and holiday arrangements. We offer an inspiring and safe work-environment in a World Class team and the possibility to work with sustainable and exciting solutions for the future

Work Location:

Genoa, Italy

At KONGSBERG, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.

WORLD CLASS – through people, technology and dedication

KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.