Warranty Coordinator

An exciting opportunity has arisen in the Business Support department for a Warranty Coordinator. In this role, you will be part of the Global Customer Support Warranty Team and contribute to managing the commercial aspects of warranty across the business. You will handle warranty claims related to vessels’ equipment during the warranty period and follow issues from initial report to resolution.

As part of a global organisation, you will communicate closely with product teams, project teams, and sister offices to deliver timely, solution‑oriented responses and support customers’ needs. As Warranty Coordinator, you play a key role in initiating actions that help reduce recurring warranty cases and improve overall product performance.

Responsibilites

• Register and assess warranty claims, ensuring accurate documentation and timely follow-up.
• Perform handover checks from the project end phase to the Warranty/GCS phase, ensuring a complete and high-quality transition.
• Collaborate closely with the warranty team and sister offices to secure consistent processes and effective case handling.
• Support Technical Advisers with preparation of shipments and service attendances.
• Define and contribute to aligning and developing warranty processes between our two production sites to ensure harmonised workflows and improved efficiency.
• Lead the implementation and usage of CRM, supporting colleagues and contributing to system improvements and process optimisation

We Think You Should Have

• Good administrative and coordination skills, with attention to detail and systematic follow-up.
• Comfortable with cross-functional communication in a global environment.
• Interest in working with digital tools, including CRM and ERP systems (training will be provided).
• Technical education, preferably within mechanics, automation, or similar — or strong practical mechanical understanding/interest.
• Basic understanding of warranty handling or customer support processes is beneficial, but not required.
• Experience from service, workshop, technical support, aftersales, or similar operational roles is an advantage.
• Good communication skills in English, both written and spoken.

You Are Able To

• Act on own initiative, make things happen, and take responsibility for results.
• Build useful networks and relationships and use them to achieve goals.
• Work in a structured and systematic way, plan ahead, and prioritise effectively.
• Contribute to a stable and supportive work environment, encouraging collaboration and team success.
• Communicate clearly, precisely, and in a structured manner.
• Cooperate well with others, share knowledge, and support colleagues in achieving shared goals.

What we can offer

• A safe and inspiring work environment
• International and multidisciplinary team collaboration
• Opportunities for professional development and career growth
• Flexible working hours and a hybrid work model in line with company policy
• The opportunity to participate in onboard maintenance activities

Work location
Rauma, Finland

Interested?
Please, submit your application by 26.4.2026 through the recruitment system

Point of contact
For more information, please contact Terje Mehl Willumsen, Business Support Manager by email terje.mehl.willumsen@km.kongsberg.com or call +4793015763.

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries.

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

Protechting people and planet