Service and Spare Parts Support Admin
About Kongsberg Maritime
Kongsberg Maritime is a global technology partner to the maritime industry, delivering integrated solutions that enhance safety, efficiency, and sustainability across the entire vessel lifecycle.
We are a global leader with a strong track record of innovation and operational excellence. Our commitment to ethical conduct and sustainable practices sets us apart and reinforces the trust of our customers worldwide.
Kongsberg Maritime delivers products, systems, and services that support the full lifecycle of a vessel — from design and newbuild to operations, upgrades, and lifecycle support. Our portfolio includes:
• Mission-critical technology
• Advanced system integration and digital solutions
• Lifecycle services delivered close to where vessels operate
Our strategy is focused on addressing the most critical challenges facing the maritime industry. We continuously strengthen our core business while investing in areas where we create the greatest value for our customers.
Quality is at the heart of everything we do. Guided by our vision of shaping the maritime future, we strive to be our customers’ first choice by delivering reliable, high-quality products, solutions, and services. This is made possible through responsible technology and a team of skilled, engaged, and dedicated people.
Protecting people and planet – Together
Interested in working with us? Please apply for our Service and Spare Parts Support Admin position.
An exciting opportunity has arisen as Service and Spare Parts Support Admin. In this role, you will be a part of the Global Customer Support team in Kongsberg Maritime Panama office. The Service and Spare Parts Support Admin is responsible for all after-market service quotes, invoices, debriefs, etc. for their specific region or dept.
The Service and Spare Parts Support Admin will become the “go-to” person for all customer communications except for scheduling and technical problems. All customers will receive timely and accurate spare parts quotes, invoices, and responses to all billing and account inquiries. You will act as the customer relations manager for a dedicated portfolio in Latin America in close cooperation with sales and service teams in the products divisions.
Building good cooperation with customers, and other stakeholders, is key for this role and you will need to be collaborative and have excellent communication skills to succeed. You will be joining an experienced team and be a strong contributor to maximize our customer satisfaction and sales potential.
Key accountabilities
• Perform new customer registration and conduct due diligence checks on business partners and vessels.
• Prepare and issue spare parts quotes as per customer requests, handling quoting, ordering, confirmation, invoicing, and collections.
• Update the ERP system for all job-related activities, including time, expenses, and parts.
• Obtain purchase orders from customers.
• Create sales orders for parts and service.
• Create purchase orders for parts and service.
• Coordinate the ordering of any required parts that are unavailable in stock and address customer inquiries related to purchases.
• Approval of Invoices from External Suppliers and Affiliated Companies in ExFlow
• Review project information for accuracy, seeking approval from the Group manager for multiple visits or projects substantially exceeding the customer's initial quote.
• Invoice customers and follow up if payments are not received on time.
• Communicate with customers during service operations and assist in non-engineering scheduling or technical issues.
• Maintain service records for reporting purposes.
• Manage incoming and outgoing mail and deliveries.
• Participate in KPI and P&L meetings.
• Creation of Customs invoices, Country of origin documents, and interaction with freight forwarders.
• Receive courier deliveries, update physical inventory, and coordinate system updates
• Handle various finance duties, such as reporting, collections, etc
• Provide administrative support in the handling, distribution, and secure physical filing of legal, accounting and payroll documentation
• Assist with the delivery of documentation to tax and municipal authorities
• Other projects and assignments as directed by the Manager or Director.
• Oversee the administrative operations of the office to ensure it functions properly.
Qualifications and experience
• Bachelor’s degree level or equivalent education discipline related to Business Administration, Business Management, International Trading, Engineering, Accounting, and similar.
• Strong verbal communication and written reporting skills in English and Spanish.
• Proactive with a strong service-oriented mindset
• Minimum of 3 years of experience in Sales, Finance, or Customer Relationship Management
• Familiarity with Sales, ERP, and CRM software to manage customer information, track sales activities, and generate reports. Ability to leverage technology for effective sales communication and documentation
• Prior experience and knowledge of KM and/or KD products would be considered an advantage.
• Evidence of having a strong understanding of commercial / contracting principles and preparing, formulating, and handling the bidding process.
• Panamanian citizenship required
You are able to
• Act on own initiative, make things happen and accept responsibility for the results
• Make an impact, convince, and persuade others and promote plans and ideas successfully
• Adhere to company rules and procedures and execute plans with commitment and determination
• Analyze complex issues and problems and come up with rational judgments
• Demonstrate high customer focus and motivation for new challenges
• Communicate in a clear, precise, and structured way
• Team building skills
What we can offer
• An exciting and important position working for the world-leading supplier of maritime solutions
• International work environment and multidisciplinary team collaboration
• An inspiring and safe work environment
• Personal development and career opportunities
• Competitive salary
• Health & welfare benefits
• Career growth opportunities
Kongsberg Maritime is an equal opportunity employer. With us, you will be offered a competitive salary and benefit packages with good development opportunities in an international environment. We offer an inspiring and safe work-environment and the possibility to work with sustainable and exciting solutions for the future.
Work Location: Panama City, Panama.
Closing date by July 19,2026
Kongsberg Maritime is a global technology partner to the maritime industry, delivering integrated solutions that enhance safety, efficiency, and sustainability across the entire vessel lifecycle.
We are a global leader with a strong track record of innovation and operational excellence. Our commitment to ethical conduct and sustainable practices sets us apart and reinforces the trust of our customers worldwide.
Kongsberg Maritime delivers products, systems, and services that support the full lifecycle of a vessel — from design and newbuild to operations, upgrades, and lifecycle support. Our portfolio includes:
• Mission-critical technology
• Advanced system integration and digital solutions
• Lifecycle services delivered close to where vessels operate
Our strategy is focused on addressing the most critical challenges facing the maritime industry. We continuously strengthen our core business while investing in areas where we create the greatest value for our customers.
Quality is at the heart of everything we do. Guided by our vision of shaping the maritime future, we strive to be our customers’ first choice by delivering reliable, high-quality products, solutions, and services. This is made possible through responsible technology and a team of skilled, engaged, and dedicated people.
Protecting people and planet – Together
Interested in working with us? Please apply for our Service and Spare Parts Support Admin position.
An exciting opportunity has arisen as Service and Spare Parts Support Admin. In this role, you will be a part of the Global Customer Support team in Kongsberg Maritime Panama office. The Service and Spare Parts Support Admin is responsible for all after-market service quotes, invoices, debriefs, etc. for their specific region or dept.
The Service and Spare Parts Support Admin will become the “go-to” person for all customer communications except for scheduling and technical problems. All customers will receive timely and accurate spare parts quotes, invoices, and responses to all billing and account inquiries. You will act as the customer relations manager for a dedicated portfolio in Latin America in close cooperation with sales and service teams in the products divisions.
Building good cooperation with customers, and other stakeholders, is key for this role and you will need to be collaborative and have excellent communication skills to succeed. You will be joining an experienced team and be a strong contributor to maximize our customer satisfaction and sales potential.
Key accountabilities
• Perform new customer registration and conduct due diligence checks on business partners and vessels.
• Prepare and issue spare parts quotes as per customer requests, handling quoting, ordering, confirmation, invoicing, and collections.
• Update the ERP system for all job-related activities, including time, expenses, and parts.
• Obtain purchase orders from customers.
• Create sales orders for parts and service.
• Create purchase orders for parts and service.
• Coordinate the ordering of any required parts that are unavailable in stock and address customer inquiries related to purchases.
• Approval of Invoices from External Suppliers and Affiliated Companies in ExFlow
• Review project information for accuracy, seeking approval from the Group manager for multiple visits or projects substantially exceeding the customer's initial quote.
• Invoice customers and follow up if payments are not received on time.
• Communicate with customers during service operations and assist in non-engineering scheduling or technical issues.
• Maintain service records for reporting purposes.
• Manage incoming and outgoing mail and deliveries.
• Participate in KPI and P&L meetings.
• Creation of Customs invoices, Country of origin documents, and interaction with freight forwarders.
• Receive courier deliveries, update physical inventory, and coordinate system updates
• Handle various finance duties, such as reporting, collections, etc
• Provide administrative support in the handling, distribution, and secure physical filing of legal, accounting and payroll documentation
• Assist with the delivery of documentation to tax and municipal authorities
• Other projects and assignments as directed by the Manager or Director.
• Oversee the administrative operations of the office to ensure it functions properly.
Qualifications and experience
• Bachelor’s degree level or equivalent education discipline related to Business Administration, Business Management, International Trading, Engineering, Accounting, and similar.
• Strong verbal communication and written reporting skills in English and Spanish.
• Proactive with a strong service-oriented mindset
• Minimum of 3 years of experience in Sales, Finance, or Customer Relationship Management
• Familiarity with Sales, ERP, and CRM software to manage customer information, track sales activities, and generate reports. Ability to leverage technology for effective sales communication and documentation
• Prior experience and knowledge of KM and/or KD products would be considered an advantage.
• Evidence of having a strong understanding of commercial / contracting principles and preparing, formulating, and handling the bidding process.
• Panamanian citizenship required
You are able to
• Act on own initiative, make things happen and accept responsibility for the results
• Make an impact, convince, and persuade others and promote plans and ideas successfully
• Adhere to company rules and procedures and execute plans with commitment and determination
• Analyze complex issues and problems and come up with rational judgments
• Demonstrate high customer focus and motivation for new challenges
• Communicate in a clear, precise, and structured way
• Team building skills
What we can offer
• An exciting and important position working for the world-leading supplier of maritime solutions
• International work environment and multidisciplinary team collaboration
• An inspiring and safe work environment
• Personal development and career opportunities
• Competitive salary
• Health & welfare benefits
• Career growth opportunities
Kongsberg Maritime is an equal opportunity employer. With us, you will be offered a competitive salary and benefit packages with good development opportunities in an international environment. We offer an inspiring and safe work-environment and the possibility to work with sustainable and exciting solutions for the future.
Work Location: Panama City, Panama.
Closing date by July 19,2026
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Reference No.:
JR-P6658258
Region:
- Panamá
Job type:
Regular
Working hours:
Full-time
Working days:
Day
Position type:
Administration
Application deadline:
07/19/2026
Location:
Panamá City
Company homepage:
https://www.kongsbergmaritime.com/Office address:
Kirkegårdsveien 45 3616 Kongsberg