Field Service Engineer

Kongsberg Discovery Canada Ltd., a subsidiary of KONGSBERG, is a global technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea, and naval. Headquartered in Horten, Norway, the company has manufacturing, sales, and service facilities internationally. Kongsberg Discovery is a market leader in systems for positioning, surveying, and navigation. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation both on and under the sea.

At KONGSBERG, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers. 

WORLD CLASS – through people, technology, and dedication 

For inspiration and more info watch this video and visit: Kongsberg website

What we can offer you:

• Competitive compensation packages
• Fully extended health, dental, vision & welfare benefits
• Up to 7% employer match program with RRSP
• Flexibility with Paid Time Off
• Career growth opportunities
• Safe and collaborative culture

There has never been a more exciting time to work for Kongsberg Discovery Canada than right now. With us, you will be in the forefront of enabling the business to achieve their objectives through the role as Field Service Engineer in Halifax.

POSITION SUMMARY:

Kongsberg Discovery Canada is responsible for technical advisory, support, and training on products for Underwater Mapping and Underwater Acoustic systems. Our goal is to provide the best possible support and follow up throughout the entire life cycle of the systems to our customers’ full satisfaction.

To further strengthen our team, we are looking for a Field Service Engineer to join us at Kongsberg Discovery Canada in Halifax, Nova Scotia. As a Field Service Engineer, you will do installation and commissioning of underwater mapping and acoustic systems in vessels in shipyards around the world. You will do service and maintenance on installed systems on sailing ships as well as offer in-house technical support and remote service to internal and external customers.

Our Field Service Engineers are the front line when representing KONGSBERG to our worldwide customers. If you have technical qualifications, identify with our values; determined, innovative, collaborative and reliable, and are highly motivated for worldwide support activities: Then you are the person we are looking for.

ROLE AND RESPONSIBILITIES:

• Provide technical support to customers and internal staff by telephone, email, and site visits.
• Perform the installation, commissioning and upgrades of Kongsberg Discovery products.
• Document upgrades and changes made to customer equipment following service and installation visits.
• Update and maintain service database.
• Promote improvements, upgrades and after sales opportunities to customers.
• Train customers on the operation of newly installed systems.
• Work with engineering on product improvements.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Undergraduate Degree or equivalent education in an Engineering and/or Technical Discipline and/or minimum of three years of Field Service experience in the Marine Industry.
• Must be authorized to work lawfully in Canada without company sponsorship, and a Canadian citizen who is able to be cleared at least to the Secret Level security clearance.
• Position requires extensive domestic and international travel and work aboard offshore vessels. Must have a valid passport and driving license.
• Excellent communication skills, both written and verbal including computer literacy.
• Able to handle several activities simultaneously.
• Able to work alone and with a team.
• Good customer support and people skills.
• Can troubleshoot systems to board level.
• Up to 50% travel must be expected.
• Availability to travel with short notice, after hours, holidays/weekend, for long periods both locally and internationally.

Work Location: Halifax, NS Canada

Pay Rate: $26.00 - $36.00/Hr. CAD (plus overtime)

KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.