Inbound Sales Coordinator

We are seeking a dedicated and passionate Inbound Sales Coordinator to join our dynamic team in the KONGBERG Discovery Sales team. In this role, you will be an integral part of our sales operations, working closely with Sales Representatives and Regional Sales Managers to handle aftermarket products and spare parts orders. You will be responsible for ensuring efficient order processing, exceptional customer service, and smooth coordination between departments. Your focus will be on maintaining high standards of service quality while contributing to the company's profitability and customer satisfaction.

Key Responsibilities:

Sales and Order Management: Process sales orders, prepare and follow up on quotes, and ensure customer satisfaction.

Customer Support and Issue Resolution: Handle and resolve complaints, provide technical and product information.

Data Management and Systems Coordination: Maintain customer and order information in ERP and CRM systems.

• Update and maintain customer and order information within our ERP system and CRM software, ensuring data accuracy and streamlined workflow.
• Collaborate with other departments and regional offices to ensure consistent service delivery and efficient order processing across different locations.

Cross-Department Collaboration: Work with logistics, procurement, and technical support to ensure on-time delivery.

Personal Attributes:

• Passionate about delivering excellent customer service, with a proactive approach to meeting customer needs.
• Driven to achieve goals and perform well in both independent and team settings.
• Ability to manage multiple tasks efficiently, ensuring accuracy in order processing and customer follow-up.
• Collaborative and willing to work across multiple departments and locations to contribute to shared success.
• Open to gaining knowledge of KONGSBERG Subsea products, systems, and services, and staying updated on industry developments.
• Strong communication skills with a sensitivity to working in a diverse, multicultural environment.

Qualifications and Requirements:

• Preferably experience or knowledge within hydrographic surveying, hydrographic equipment and technologies such as multi-beam and side-scan sonar.
• Relevant education within Oceanography, Marine Science or related
• Familiarity with ERP systems (preferably Axapta) and Customer Relationship Management systems (preferably CRM). Proficiency in Microsoft Office (Word, Excel, PowerPoint) is an advantage.
• Familiarity with KONGSBERG Discovery products, systems, and services is a plus, but all training will be provided. 
• Knowledge of technical aspects of underwater mapping products, hydrography, or marine technologies is an advantage. 

This employment may require security clearance by the Norwegian National Security Authority, clearance through Civil Aviation Authority or a background check. Please note that this might affect the offer process or employment.

What we can offer you
With us, you will be offered a competitive salary and benefit packages with good development opportunities in an international environment. We have flexible work hours and holiday arrangements in addition to a good pension and insurance scheme. We offer an inspiring and safe work-environment and the possibility to work with sustainable and exciting solutions for the future.

Location: Strandpromenaden, Horten, Norway

Contact person: Katharina Halvorsen Nygaard, katharina.halvorsen.nygaard@kd.kongsberg.com