Customer Support Coordinator

Kongsberg Maritime delivers high technology systems and solutions for customers in challenging conditions worldwide. Kongsberg Maritime Finland OY has offices in Rauma, Kokkola and Turku. In Finland we design, market and manufacture thrusters and propellers, deck machinery and waterjets for ships as well as design new technology for marine industry. We offer unique job opportunities in the challenging field of global maritime business with excellent development opportunities.

We are looking for a proactive Customer Support Coordinator to join our Global Customer Support maintenance team at our Kokkola site for a permanent position. As a Customer Support Coordinator, you will be responsible for coordinating the waterjet maintenance, commissioning, and warranty work for Field Service Engineers according to customer orders, in collaboration with our global service network. Tasks will include also Backoffice work as generating and maintaining service orders, creating quotes for service and trainings, maintaining documents, and releasing orders for invoicing. We expect you to have strong organizational skills, as well as a systematic and proactive approach to work. Excellent teamwork and communication skills are essential for success in this role.

Key accountabilities

• A relevant technical or commercial educational background
• Good verbal and written English skills
• A positive and proactive approach to work
• Strong communication, collaboration, and interpersonal skills
• Ability to work both in a team and independently

What we can offer you

• A versatile and challenging role in the global maritime industry
• Excellent training and career advancement opportunities in an inspiring and continuously evolving work environment
• Flexible working hours and the possibility of remote work in accordance with company policy
• Comprehensive employee benefits

Work location
Kokkola, Finland

Point of contact
For more information, please contact Mikael Ahlstrand, Customer Support Manager, tel +358 44 4931273 during office hours.

Interested?
Please send in your application by 16.10.2024, through our recruitment system.

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 3000 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea, and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales, and service facilities in 34 countries.

Protechting people and planet