Service Project Coordinator

Kongsberg Maritime, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea, and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales, and service facilities in 34 countries. Kongsberg Maritime is a market leader in systems for positioning, surveying, navigation, and automation. Important markets include countries with significant offshore and shipyard industries. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation at sea.

At KONGSBERG, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.

WORLD CLASS – through people, technology, and dedication

An exciting opportunity has arisen as Service Project Coordinator, reporting to LATAM Propulsion Operations Manager. In this role, you will be responsible for responding to customers and allocating the proper service engineer for larger in-depth projects and multi dept services. Aiding and supporting the customers.

The Project Coordinator is the “go-to” person for all project related needs from both internal and external customers. All customers will receive timely and accurate responses. This position requires vast customer support skills as it requires frequent contacts with customers and sister companies/headquarters. This Project Coordinator will work with the Spare part and Service support team to accurately fill customer needs.

Key Accountabilities:

• Responsible for Work orders and Service appointments for project related service orders.
• Ensure that the correct customer information is set up in ERP and CRM
• Participate in customer meetings when needed for resource planning scopes with AMS/PM/Sales managers, communicate with the customer during the service and assist with answering doubts. This includes meetings during dockings to follow-up the agreed work scope.
• Communicate with the customer before and during the service and assist with all questions related to engineer scheduling and job specifics.
• Quote quality and accurate service requests from customers
• Take part in KM Latin America weekend support rotation outside of normal business hours.
• Responsible for assigned CRM queues and e-mail routing when required.
• Participate in routine meetings for sharing resources regionally.
• Interface with other departments and participate in KPI and P&Ls meetings and improvement plans.
• Collaborate with sister company offices regarding warranty services regarding billing, delivery, and job specifics.
• Responsible for following current HSE/Export control policies and making sure guidelines are followed for all service trips.
• Check the project expenses report and send to Dept Leader for final Management approval.

Qualifications and Experience:

• Knowledge of KM Worldwide organizations, products, deliveries, and customers is a plus.
• Experience with Windows based ERP system is a plus.
• Technical expertise is a plus.
• Knowledge of operating a PC and working with Microsoft Office
• Knowledge of Microsoft Project is a plus
• Good English and Spanish written and verbal communication with both internal and external customers
• High level of customer service skills

You are able to:

• Commit and deliver with quality and reliability.
• Manage time and meet required deadlines.
• Be self-sufficient.
• Have a positive attitude and work well with others.

 Work Location: Mexico office

Closing date by Nov 30th, 2025.