Technical Advisor, Warranty

To further strengthen our team, we are looking for a Technical Advisor to join our warranty handling team here at Kongsberg Maritime in Trondheim. As a Technical Advisor, you will have the responsibility for handling warranty claims on Kongsberg’s equipment installed on ships, as well as offer support to the colleagues around the world. Among our wide range of sensors and systems for Engine Monitoring and Tank Management we have the fiscal K-Gauge Custody Transfer System (CTS), which is a critical system in LNG and LPG carrier operations.

You will join a committed, knowledgeable and positive team that supports each other extensively. We’re having fun at work, while providing world-class support. From time to time, you will also attend vessels globally to build and maintain technical know-how. If you have the right qualifications, identifies yourself with our values; determined, innovative, collaborative and reliable, and at the same time is highly motivated for supporting customers worldwide, then you are the person we are looking for.

Key accountabilities

• Handle warranty claims, including diagnosis, technical evaluation and implementation of solution, mainly related to our K-Gauge CLS and CTS product ranges
• Technical support to service engineers on relevant tasks related to upcoming services
• Configuration and set-up of spare parts before being shipped to customers
• Collaborate closely with the Global Warranty Team and other departments (R&D, Product and Project) to improve processes and products
• Perform hand-over checks from Newbuild phase to Aftermarket phase
• Establish claims towards vendors and track defective parts returning from customers

Qualifications and experience

• Relevant technical education & background, typically bachelor’s degree in electronics, instrumentation, automation or similar. Relevant experience may compensate for lack of education
• Good skills in use of digital applications (AX/ERP, CRM, Teamcenter, Microsoft Office etc.)
• Experience from maritime, shipping and/or offshore oil & gas installations is an advantage, but not essential
• Good oral and written communication skills in English and Norwegian/Scandinavian

This employment may require security clearance by the Norwegian National Security Authority. For more information visit www.nsm.no.

You are able to

• keep the customer in focus
• act on own initiative, make things happen and accept responsibility for the results
• use a methodical and systematic approach, plan ahead and define clear priorities
• cooperate well with others and share knowledge, experience and information
• contribute to a good and positive working environment
• communicate in a clear, precise and structured way

We offer an excellent opportunity to be a part of the KONGSBERG family. With us, you will get competitive salary and benefit packages with good development opportunities in a well renowned international environment. We have flexible working hours and holiday arrangements in addition to a good pension and insurance scheme. We also offer hybrid working, where part of the week can be spent working from home, and a welfare club with social and recreational activities.

With KONGSBERG, you will have an inspiring and safe work environment and the possibility to work with sustainable and exciting solutions for the future.

Work location

Trondheim, with occasional travels worldwide. We are located at the Kongsberg building at Grilstad Marina.

Point of contact

Roar Støen, Department Manager, +47 922 46 032

Kongsberg Maritime is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 34 countries. Kongsberg Maritime is part of KONGSBERG, an international, knowledge-based group delivering high-technology systems and solutions to clients within the oil and gas industry, merchant marine, defense and aerospace

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2500 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

At Kongsberg, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.

WORLD CLASS – through people, technology and dedication