Kongsberg Maritime - Global Customer Support

Are you keen on working with international trade and World Class products whilst supporting our customers in solving their technical and commercial challenges?

After Market Support Coordinator

There has never been a more exciting time to work in Kongsberg Maritime than right now. Our After Market Support department is the companys first line towards our customers and the connector to the rest of the organisation. Our key mission is to ensure operational excellence for our customers and solve any pain or problem they might encounter.

To further strengthen our team here in Trondheim, we are looking for a service minded After Market Support Coordinator with interest for spare parts sales, order handling and extended customer interaction. We are looking for someone with an eye for details, high working capacity and is comfortable with multitasking. By joining us you will become part of a committed, knowledgeable, and positive team that supports each other. We have fun at work, while providing World Class support to our customers.

If you find this interesting, have the right qualifications and identifies yourself with our values; determined, innovative, collaborative, reliable, then you are the person we are looking for.

Key accountabilities

  • Handling customer inquiries for spare parts and service
  • Handling of sales orders and coordination of deliveries
  • Responsibility for order and project financials
  • Follow up customers and ensure a good relationship
  • Collaborate with the global after market support team in Kongsberg Maritime
  • Support our sales, operations and manufacturing departments

Qualifications and experience

  • Technical and/or Administrative and/or Commercial background/education
  • Knowledge of ERP and CRM systems preferred
  • Experience from international markets, maritime or O&G business would be an advantage
  • Good oral and written communication skills in English and Norwegian/Scandinavian

You are able to

  • keep the customer in focus
  • contribute to a good and positive working environment
  • act on own initiative, make things happen and accept responsibility for the results
  • use a methodical and systematic approach, plan ahead and define clear priorities
  • communicate in a clear, precise and structured way
  • co-operate well with others and share knowledge, experience and information

We offer an excellent opportunity to be a part of the KONGSBERG family. With us, you will get competitive salary and benefit packages with good development opportunities in a well renowned international environment. We have flexible working hours, “working from home” deal and holiday arrangements in addition to a good pension and insurance scheme. With KONGSBERG, you will have an inspiring and safe work environment and the possibility to work with sustainable and exciting solutions for the future.

 

Work location

Trondheim. We are located at the Kongsberg building at Grilstad Marina. 

Point of contact

Roar Støen, Department Manager, +47 922 46 032

 

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

At Kongsberg, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.

WORLD CLASS – through people, technology and dedication

 

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Reference No:

JR-6641169

Region:

  • Trøndelag

Job type:

Permanent

Working hours:

Full-time

Working days:

Day

Application deadline:

21/08/2022

Location:

Trondheim

Contacts:

Roar Støen

Mobile: +47 922 46 032

Office address:

0000