IT Engineer (Service Desk)

Position:

IT Engineer (Service Desk)

Overview of Position:

The IT Service Desk Engineer provides IT support services to end-users at all KONGSBERG locations. The role includes supporting end-users onsite, via phone and remotely. The IT Engineer will be reporting under the Regional Service Center – Asia (RSC-A) located in Singapore.

Responsibilities

KONGSBERG IT has 3 IT Regional Service Centers worldwide. We want you to be a part of our IT Service Desk team in Singapore where we perform the following main tasks:

• Incidents and Service Requests
  • Follow the Incident Management Process
  • 1^st line support (and possibly 2^nd line support) for all internal users worldwide
  • Log all relevant tickets (incidents and service requests) received via walk-in or phone call. Initially handle all incoming tickets received via the ticketing system
  • Proper investigation and resolution of tickets
  • Proper escalation of tickets that cannot be resolved on your end
• Committing to User Satisfaction
• Keep the user informed/updated of the incident progresse
• Publish system notification when needed
• Create knowledge articles and other information for end users
• Assist local users in Singapore (Secom Office/Tuas Office/PSA Vista)
• Monitoring of infrastructure and business systems
• Asset Management
• Client Setup and Management
• Produce knowledge articles for internal IT use
• Participate in daily handover with the other RSC’s.
• Be part of the weekend and bank holiday support.
• Office hours varies between 0700-1530 and 0900-1730. Office hour may change when there’s a need to back-up other RSC’s.
• Attend to training if necessary - both domestic and overseas

 Requirements

• Min a Degree within the IT field
• Experience within IT support for at least a year.
• Service-oriented and Customer focused
• Cooperative and a Team player
• Flexible, responsible and dependable
• Positively contribute to the common environment
• Good communication skills
• Willing to travel
• Eager to learn new skills and obtain new knowledge
• Accountability
• Pay package will be commensurate with experience

Only shortlisted candidates will be notified for interview

*Kongsberg employees are reminded to notify their department manager prior to application for any position within the company