The Resource planner is responsible for responding to customers and allocating the proper service engineer for jobs. Aiding and supporting customers.
The Resource planner is the “go-to” person for all front-line customer communications regarding service. All customers will receive timely and accurate responses. This position requires vast customer support skills as it requires frequent contacts with customers and sister companies/headquarters. This Coordinator will work with the Spare part and Service support team to accurately fill customer needs.