Team Manager - Field Service, Kongsberg

We are currently looking for a Team Manager to support and lead our Field Service team in Kongsberg. The team consists of skilled field service engineers, and your goal is to set them up for growth to ensure we deliver excellent results towards our customers, both internal and external.

With this comes responsible to maintain their competence and certifications, and make sure the team are prepared for the challenges ahead. A key part of the role is ensuring continuous improvement in customer service standards to secure we deliver on our targets and goals. You will collaborate across different product department and assist with planning and coordinating of the assignments.

As a person we believe the right combination of strong leadership, technical understanding, and customer-oriented skills would be a great fit for this role.
If this sounds like you, we got an exciting opportunity for you as a Team Manager – Field Service Energy. Apply today!

Your responsibilities

• Manage and lead a dedicated team of service engineers to provide effective and timely services as requested by internal and external customers.
• Follow-up and maintain that our service engineers have correct and up-to competence and certifications.
• Constantly improve our customer service standards to achieve service target and goal
• Support and assistance towards internal and external customers
• Fully adopt, and operate according to HSE, Quality Assurance and Business Ethics guidelines and QMS procedure
• Assist Coordinator with planning and coordinate service engineer’s assignments
• Be a contact point towards the different product departments.
  
  

Qualifications

• Experience from similar position or role is an advantage.
• Bachelor’s degree in electrical engineering or other relevant technical education is an advantage
• Certified to be an “Electrical Installer” is an advantage         
• Experience with electrical system like, LV/HV switchgear, Drives and Batteries is an advantage
• Fluent in Norwegian and English both oral and written
• Travel as required

This employment may require security clearance by the Norwegian National Security Authority, clearance through Civil Aviation Authority or a background check. Please note that this might affect the offer process or employment.

As a person you

• Act on own initiative, make things happen and are accountable for the results
• Adhere to company rules and procedures and execute plans with commitment and determination
• Communicate in a clear, precise, and structured way
• Collaborate well with others, share knowledge, experience, information, and support others in the pursuit of team goals
• Analyse complex issues and problems and come up with rational judgments
  
  

Work location
Kongsberg, Norway

Point of contact
Glenn-Tommy Samuelsen, Field Service Manager, tel.: +4790207958

You will be part of the Global Customer Support division who is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers. Energy Support, delivers switchboard and switchgear for high and low voltage installations, drives for applications for all types of vessels. Our projects are based on Service, Commissioning, upgrading and replacement of KM and other makers, Integrated Automation and Control Systems on vessels worldwide.

At Kongsberg, we believe in tackling challenging problems and delivering extreme performance for extreme conditions.  We do that through excellent products and services developed for delivering the greatest benefits to our customers.

Protechting People and Planet

https://www.kongsberg.com/maritime/products/electrical-power-system/energy-solutions/