Office & Sales Coordinator

Kongsberg Discovery Canada Ltd., a subsidiary of KONGSBERG, is a global technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea, and naval. Headquartered in Horten, Norway, the company has manufacturing, sales, and service facilities internationally. Kongsberg Discovery is a market leader in systems for positioning, surveying, and navigation. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation both on and under the sea.

At KONGSBERG, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.  

WORLD CLASS – through people, technology, and dedication 

For inspiration and more info watch this video and visit: Kongsberg website

What we can offer you:

• Competitive compensation packages
• Fully extended health, dental, vision & welfare benefits
• Up to 7% employer match program with RRSP
• Flexibility with Paid Time Off
• Career growth opportunities
• Safe and collaborative culture

There has never been a more exciting time to work for Kongsberg Discovery Canada Ltd. than right now. With us, you will be in the forefront of enabling the business to achieve their objectives through the role as our Office and Sales Coordinator. 

POSITION SUMMARY:

The role combines Sales Coordination with Office Coordination:

• Sales coordinator supporting the sales team by managing administrative tasks, coordinating customer interactions, and ensuring smooth communication between departments.

• Office Coordinator: ensures the smooth day-to-day operations of the office by managing administrative tasks, supporting staff, and maintaining an organized and efficient work environment.

ROLE AND RESPONSIBILITIES:

Sales Support:

• Prepare and process sales quotes and orders, from customers / dealers / affiliates
• Check accuracy of product configuration
• Checks accurate screening and export control approval
• Ensure all terms and conditions are accurate and acceptable before processing (Contract Review SALES 001)  
• Apply appropriate commissions and discounts for Kongsberg sales affiliates and dealers
• Communicate with customers regarding any order delays
• Address customer complaints following the QA 005 process
• Maintain accurate records in CRM systems.

Customer Communication:

• Respond to client inquiries promptly and professionally.
• Coordinate delivery schedules and follow up on orders.

Administrative Duties:

• Organize and maintain sales documentation.
• Support in preparing presentations and proposals.
• (Weekly) Sales Meetings with sales group
• Support sales team in attaining monthly as well as annual targets
• Assist with new issues of Price Lists

Demo equipment Management:

• Oversee demo room equipment storage and availability
• Maintain current data in order to determine what equipment is available for demo
• Organize equipment for testing and shipping
• Return equipment to demo location after receipt and visual inspection
• Coordinate repairs, upgrades and modifications
• Monitor overdue demo tasks (Jiras)
• Handle approvals and purchase requisitions for new demo gear
• Support annual inventory count

Administrative & Office Support:

• Manage incoming calls, emails, and correspondence.
• Schedule meetings, appointments, and other events as required.
• Maintain office supplies and equipment inventory.
• Coordinate with vendors for services and repairs.

Documentation & Records:

• Organize and maintain files, records, and databases.
• Assist with preparing reports and presentations.

Team Assistance:

• Support HR and finance with onboarding and expense tracking.
• Help coordinate internal events and training sessions.
• Participate in Health and Safety meetings and activities

Reception Duties:

• Greet visitors and ensure a professional front-office experience.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and CRM software. Knowledge of Infor Visual and/or AX highly preferred.
• Attention to detail and problem-solving mindset.
• Previous experience in sales support and office coordination is a plus.

Performance Indicators

• Accuracy and timeliness of order processing.
• Customer satisfaction and response time.
• Efficiency in coordinating internal and external communication.

Pay Range: $45,000 - $50,000 CAD annually (DOE)

Work Location: Port Coquitlam, BC Canada (position required to be in office 5 days/week)

KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.