Customer support is seeking a field service engineer for supporting our regional as well as worldwide customers. The ideal candidate is one having experience on both cargo sensors as well as ICMS. The role also involves providing remote guidance/product support to our customers as well as being part of a knowledge pool giving back end support for the field service team.
Focus on customer support, commissioning and service on assigned Kongsberg Maritime Merchant & Automation product range
Cover service activities in SE Asia and maintain good relationship with existing clients
Workshop test and technical preparations
Proper preparation and execution of work assigned and ensure performance are met at all times
Responsible for generation of service reports, update drawings, cable information database and other relevant documents
Provides remote guidance / product support to customers and backend support to the service team
Assist our sales department with technical issues
Handling pre and post administrative work
Required to undertake ad-hoc duties which may be assigned from time to time.
Relevant working experience in maritime industry
Must have excellent co-operative skills, good communication skills, result-oriented and self-motivated
Meticulous & methodical approach to remote case handling.
Self-driven attitude to find solutions to problems.
Passion and patience for handling customers – Service minded
Onboard system process knowledge, experience with cargo sensors, distributed control systems,etc
Ability to work independently
Able to travel overseas on short notice.